Specialist Training & Development – Jazz – Islamabad

Jazz invites applications for Specialist Training & Development in Islamabad, Pakistan

Faculty Title:

Specialist Training & Development

Location: Islamabad

Industry: Telecommunications

Job Description:

Grade Level: L1

What is Specialist Training & Development?

Core responsibility of Training Specialist is to plan, develop and deliver trainings based on training need assessment derived from customer care touch points. In addition to this, conduct targeted trainings, calculate performance differences and collect feedback of the audience with core focus on developing e-learning modules in line with the organization’s digital agenda.

The role reports directly to the Manager Training Experience Centers & Franchise and is a part of the Customer Experience Team.

What does a Specialist Training & Development do?

Develop training content including but not limited to Video tutorial, PPTs to enhance e-learning opportunities
Design and conduct technical & soft skill presentations/trainings for the In-house teams and customer touch point staff
Management of training functions to ensure that it meets its objectives and delivers a return on investment
Conduct training need analysis across the board by mapping the skills required for different roles and analysing the existing levels of competencies
Develop and share knowledge of different training techniques for audience management
Assist/suggest new SOPs, scrutinize old one for improvement
Develop new hire training, coach & mentor CCRs and help them deliver better customer experience
Take Initiative & introduce new projects which add value to Training Operations
Enhance Customer Excellence and Bottom up NPS by ensuring timely loop closure

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements:

What are we looking for and what does it require to be Specialist Training & Development?

Bachelors/Masters with at least 1 year experience as trainer at a reputable organisation
Above average communication and presentation skills
Ability to work independently as well as a part of a team
Proficient in MS Office Suite
Analytical mindset with an innovative thought process
Proficieny in animation tools will be an added plus

Benefits:

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.