Senior Manager IT Operations – System Limited – Pakistan
System Limited invites applications for Senior Manager IT Operations in multiple cities of Pakistan
Job Title:
Senior Manager IT Operations
Manager/Senior Manager IT Operations at Systems Limited responsible for Design, maintain, and implement all IT processes according to operational policies
Responsibilities:
Responsible for L1 and L2 IT operations.
Management of L1 and L2 resources.
Experience of providing remote support to users spread over different geographies.
Prepare and review all service level and operational metrics and KPI scorecards for service delivery
Design, maintain, and implement all IT processes according to operational policies
Ensure smooth running of enterprise infrastructure services
Ensure continuous monitoring of IT systems
Ensure tracking and resolution of reported issues within agreed timelines
Should be able to handle and manage escalations.
Continuously work with other stakeholders to further improve the operational processes
Provide support and guidance to stakeholders via helpdesk
Periodically, present the operational performance of the IT systems to the management
Advanced-level technical certification will be a plus
Familiar with ITIL frameworks
Requirements:
12-15 years of experience with at least 5 years in a team management role
Good technical knowledge and hands-on experience with O365 services.
Good technical knowledge of virtualization and server technologies.
The candidate must be able to multitask, handle changing priorities, and work independently in a fast-changing environment.
Knowledge & experience in Proactive incident management will be desirable.
Demonstrable experience hiring, retaining, and leading talent.
Strong analytical and reporting skills.
Excellent English communication skills
Leadership and organizational skills
Qualifications: Graduation in the field of IT is mandatory.
Willing to work in the US time zone.
