Technical Support Engineer Job in Intertec Systems, Dubai, UAE
Intertec Systems LLC invites applications for Technical Support Engineer in Dubai, UAE
Job Title:
Technical Support Engineer
JOB PURPOSE: Microsoft Products (AD/Exchange/Windows/Office 365/Intune) Implementation & Support
EXPERIENCE: 4 – 6 Years
RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):
- Candidate should have implementation experience in Microsoft Technologies like Active Directory, Exchange, Office 365 and Hyper-V Windows (DNS/RADIUS, DHCP)
- Hands-on experience is a must and technologies last used must be one-two years.
- Active Directory and Group Policy deployment and Troubleshooting
- Exchange On-Prem and Office 365 migration projects
- Office 365- Exchange online, MS Teams, one drive, O365 security and Tenant to Tenant Migration
- Configuration and Management of ADFS environment.
- Configure and Manage Azure AD Connect server
- Manage Azure AD and conditional access policy
- Configure and troubleshoot Terminal servers (RDS), Windows Clustering
- Should have strong experience in SCCM 2012 / version 1802,1806,1810 & 1902 and Intune Endpoint Configuration manager
- Experience on AAD/Intune Centralized Application Management deployment and support
- Experience on Windows servers upgrade from legacy latest version
- Windows SCCM patch management and windows security baseline deployment and testing
- Develop project document, update internal documentation and configuration items
- Proactive in resolving support request escalated from services delivery team.
- Willing to work on flexible schedule depending on business need
- Technical SME for the technologies listed below in the Competency table.
- Critical customer incidents/breakdowns, troubleshooting them within the agreed service levels for self and team.
- Execute Health Check services and closure along with the team for AMC customers
CERTIFICATIONS
- Microsoft 365 Certified Administrator Expert
- MD-102 Endpoint Administrator
- MCSE\MCP
MANDATORY
- Strong Working Knowledge on below Technologies:
- Windows server infrastructure
- Active directory
- Exchange 2013/2016/2019
- Office 365
- SCCM/Intune
- Enterprise vault Email archival
- File server and Hyper-V
Competency Levels
- Active directory/Azure AD – L1
- Office 365 – L1
- SCCM/Intune-L1
- Enterprise Vault– L1
- Windows support L1
