Senior Digital Quality Officer – Qatar Airways – Doha – Qatar - Icon of Jobs

Qatar Airways invites application for Senior Digital Quality Officer in Doha, Qatar

Job Title:

Senior Digital Quality Officer

About the role:

We have embarked on an exciting digital transformation journey to redesign and reinvent how we digitally interact with our customers. We’re experimenting with new technologies, techniques and approaches to achieve our commercial goals.

Lead quality assurance and testing initiatives throughout digital product sprints to ensure the feature definition, development and final digital product delivery meets the acceptance criteria outlined in user stories and features

To achieve our ambition we need you to share your skills and fresh ideas, this includes:

Understand product features and service delivery processes to be able to define business acceptance criteria
Define and document overall sprint testing plan, test cases and test data for user stories to enable verification of acceptance criteria
Work closely with engineers to carry out testing at various phases of delivery such as unit testing and regression testing
Autonomously execute testing in various environments within the planned timeframe to support product development
Log identified quality issues in detail in order to enable digital product teams to review and re-create scenarios and resolve issues
Assess quality shortfalls and determine severity of each to allow prioritization of fixes based on customer and business value
Maintain records of test cards and other test payment method usage to facilitate finance audits to prevent financial losses
Closely monitor status of any production testing and ensure production tests have no operational or revenue impact by voiding or cancelling production test transactions
Measure quality of deliverables and provide feedback and recommendations to product owner on improving team output

Be part of an extraordinary story:

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

You have the chance to be a part of our future, and build the life you want
while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we
dare to achieve what’s never been done before.

Together, everything is possible

Qualifications:

About you:

Relevant college or University qualification to minimum Bachelor’s level with 4 years of job-related experience
Proven in depth understanding of airline sales marketing and distribution mechanisms
Solid knowledge of core airline systems and applications
Experience in incident triaging, investigation and resolution
Experience in testing automations
Previous experience in customer service, customer experience or digital product quality assurance preferably in the travel industry
Disciplined, affinity for detailed documentation
Strong customer empathy
Strong problem solving skills, analytical thinking
Understanding of web, mobile technology.

Preferred:

Formal training and certification on airline reservation systems
Coding, business analysis, UI/UX development skills.

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no
boundaries, and be part of a truly global community.