Sales Training & Development Officer – Etihad Airways – Abu Dhabi – UAE
Etihad Airways invites applications for Sales Training & Development Officer in Abu Dhabi, UAE
Job Title:
Sales Training & Development Officer
Job Description:
Synopsis:
The sales training officer role is focused on supporting the Sales & Distribution organisation by deploying processes, procedures, and guidelines to enable sales. Developing, and deploying training programmes, taking ownership of sales content platforms, and ensuring that the tools provided by the Sales Enablement team are utilised across the teams worldwide.
Accountabilities:
- Support the delivery of training globally for Sales & Distribution using online and offline methods
- Confident and able to host virtual live sessions and facilitate in-person classroom training sessions
- Centralise, manage and maintain the training and tools folders on the Sales & Distribution SharePoint site to ensure that the repository of sales enablement content is readily available
- Deploy guidelines, coaching and training initiatives on relevant systems to ensure that the suite of sales enablement tools are understood and used across the teams worldwide
- Introduce, design, and deliver training content across all tools/programmes used for Sales & Distribution globally
- Mapping and re-design of Sales & distribution processes, lead agreed upon improvements and track the implementation and adoption of the changes
- Responsible for the creation of new and upkeep of existing reports & dashboards, maintaining a repository of all reports under the remit of Sales & Distribution Training
- Maintain the New Joiners and Leavers access across varying training programmes and sales platforms
- Liaise with internal and external stakeholders to ensure proper support and business engagement across training related activities
- Through a thorough understanding of sales roles, identify role related skills, key performance indicators and coaching requirements to curate and design learning pathways per role
Education & Experience:
- Minimum Bachelor Degree in relevant area
- Minimum of 5 years of work experience within relevant field
- Strong understanding of commercial contracts, organisational structures, and processes
- Sales training and/or Aviation industry experience is desired
- Strong verbal and written communication in English is required
- Strong project management, analytical skills, and senior stakeholder management experience
- Learning Management System (LMS) content design and experience facilitating is required
- Experience using LinkedIn Learning, Udemy, SalesForce, Tableau and Articulate360 is desirable
About Etihad Airways:
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
