Relationship Manager Corporate Sales & Services – Zong – Karachi – Pakistan
Zong invites applications for Relationship Manager Corporate Sales & Services in Karachi, Pakistan
Job Title:
Relationship Manager Corporate Sales & Services
Job Purpose:
- Establish, maintain, and develop the company’s presence in the corporate sector to generate new business while retaining the existing corporate clients by providing exclusive customer service to gain customer satisfaction.
- To speed up Mobile data, Business & Enterprise Solutions & GSM business in the region.
- Portfolio growth & retention.
Job Responsibilities:
- Sales Management
- Responsible for selling Fixed broadband products (Internet, Voice, DPLC, IPLCs), Cloud computing, DICT, and M2M/IoT Solutions to B2B segments.
- Work closely with the technical teams to devise technical solutions as per client expectations and requirements.
- Seeking new business ventures; identifying competitive edge and developing customized solutions for the Corporate Sector.
- Bringing revenue-generating customers on board.
- Generating more sales from the existing clients and ensuring their confidence levels remain intact to make them stay on board by giving them quality customer service
New Business Development
- Meeting Monthly Sales Targets in terms of Revenue Addition of an X amount through different products in GSM/Fixed Data/Cloud segments
- Exploring and driving new growth venues through existing client base.
- Timely identification of problems and duly managing customer service establishments that lead to new referrals and fresh activation.
- Responsible for gross adds in the existing base for a full range of voice, mobile data, and ESS solutions to the client base
- Seeking new business ventures
- Developing customized solutions for the corporate sector
- Ensuring the clearance of outstanding amounts from existing customers
Revenue
- Revenue assurance as per management-assigned targets.
- Taking steps to enhance the existing clientage revenue as well as from prospective clients.
Customer Retention/CHURN
- Formulate strategies for customer retention and prevention of churn to other competitors taking necessary action to resolve service, billing, or any other issues that may cause customer dissatisfaction.
- To keep a regular track of corporate activation/disconnections along with reasons.
- Meet the assigned churn targets
- Contract renewals, negotiations, comparative analysis with customers & coordination with HQ product & channel teams
- To retain, service & grow large & SME accounts
- Achievement of assigned regional sales & service targets
- Coordination with regional & HQ teams for proposals, contracts, business cases & customer complaints
- Responsible for providing monthly invoices to the tagged portfolio & billing collection management
- Timely identification of problems and duly managing customer service establishments that leads to new referrals
- Revenue assurance as per management assigned targets
- Ensure smooth customer handling and customer experience management
Eligibility Criteria (Education, Knowledge, Experience and Skills):Education:
- Candidate must have a minimum of Bachelor’s Degree. However, MBA degree will be preferred
Work Experience:
- Up to 3-5 Years of relevant experience is required.
Skills – Generic:
- Team Leadership Skills
- Time Management Skills
- Analytical, Negotiation, Relationship building & Customer engagement skills
- Excellent communications skills in English & Urdu, with a clear, confident and articulate telephone manner
- Written communication skills, must be able to write professional emails for internal & external customers
- Problem solving & customer engagement approach
- Innovative & proactive, self-motivated & flexible
- Proficiency in Microsoft Office Suite
Skills – Job Specific:
- Sales Skills
- Business Development Skills
- Customer Relationship Management
- Key Account Management experience in Telecom, ICT, Banking & FMCG will be preferred
- Able to compare telecom operator packages & able to show the comparative advantages to customers
- Specialized in Portfolio Management & Collection Good with numbers, price comparisons & ability to drive retention & new business in the corporate market
- Good market reach & having relationships with business groups
