Medical Services Admin Coordinator – Emirates Airlines – Dubai – UAE - Icon of Jobs

Emirates Airlines invites applications for Medical Services Admin Coordinator in Dubai, UAE

Job Title:

Medical Services Admin Coordinator

Job Purpose:

To supervise the administrative operations of Emirates Group Medical Services and oversee systems and processes to ensure the clinic administration operations are effective and efficient.

Job Accountabilities:

– Communicate effectively with internal and external customers and departments, including but not limited to, staff, dependants, flight operations, cabin crew service centre, human resources, finance, General Civil Aviation Authority (GCAA) and Dubai Health Authority (DHA).
Delivering excellent customer service and ensuring adherence to the confidentiality policy at all times by the entire team.
Coach staff on the job by using professional knowledge to ensure consistently high standards is maintained. Liaise with and advise Line Manager in developing training plans to ensure the necessary mix of skills available within the team. Manage team performance to ensure compliance with company and clinic policies and procedures.
Monitor and control reporting requirements both internal and external. Ensure data entry is accurate and timely and meets regulatory requirements. This will include but is not limited to internal reports relating to clinic activity, results and recall letters and reporting in line with DHA/GCAA requirements.
Manage front line and over the phone complaints. Investigate and respond to complaints and queries as directed by Line Manager.
Proactively identify opportunities for improvement within the clinics systems and processes. Initiate and undertake projects to take forward opportunities identified. Ensure standardised and documented processes are followed and kept up to date.
Liaise with IT and Business Analyst for maintenance, enhancements and developments of EGMS systems ensuring problem free system functions as required. Play an active role in system testing ensuring it is error free before deployment.
Supervise and monitor the medical and dental rosters to ensure appropriate number of clinical staff deployed to provide clinical coverage for the service. Use long, medium and short term planning to avoid any disruption to service and cover periods of absence taking into account different levels of coverage, skills, peak times and operational requirements.
Manage the appointments booking system ensuring appointment slots are released in a timely manner and are utilised effectively. Working closely with the contact centre Team Leader and reception Team Leaders.
Liaise with and co-ordinate with Dubai Health Authority on behalf of the clinic related to licensing of the clinic and health professionals and education events. Act as the point of contact for all DHA queries and ensure the clinic meets licensing requirements.

Qualifications & Experience:

Experience:
Medical/Safety Medical Administration : 3+ Years

Qualifications:
12 years schooling or equivalent

Knowledge/skills:
Fluent in English, written and verbal communication.
Computer literate (MS Office packages, word, excel, outlook and PowerPoint)
Previous experience of managing a team.
Previous experience and knowledge of medical and/or dental an advantage.
Customer service experience essential.

Salary & Benefits:

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.