Manager Process Management & Improvement – Jazz – Islamabad – Pakistan
Jazz invites applications for Manager Process Management & Improvement in Islamabad, Pakistan
Faculty Title:
Manager Process Management & Improvement
Industry: Telecommunications
Grade Level: L3
Location: Islamabad
What is Manager Process Management & Improvement?
Manager Process Management & Improvement role oversees the evaluation and enhancement of current processes, integrating automation of manual tasks, digitization of data and workflows, and process management and measurement techniques to elevate operational efficiency and customer satisfaction. This position entails researching, designing, and implementing process improvements to streamline customer journeys through data analysis and innovation as well as lead the projects which rise after feedback from the Sales and Operations departments, supporting in increasing their day-to-day productivity and reducing irrelevant workload. Responsibilities include identifying bottlenecks, proposing agile solutions, and collaborating with stakeholders to redesign the entire customer lifecycles across Jazz Business’ product portfolio as well as operational tasks.
What does a Business Process Management & Improvement do?
Key Responsibilities:
- Understand the business operations and their associated processes.
- Analyze & optimize existing business processes to increase efficiency & reduce process-related cost as well as provide good customer experience.
- Assist in the analysis and design of new processes, prioritizing full digitalization and workflow efficiency.
- Gather feedback from sales channels and operation teams to improve their daily tasks with the help of introducing automation and implementing RPAs.
- Set up necessary controls within processes to measure team performance and KPIs as well as provide authentic data sources for revenue pipelines for management.
- Identify exceptions and deviations, as well as management of these situations
- Data analysis to deep-dive and discover process improvement opportunities
- Strive to make a business’s processes easier, faster, better quality, and more customers centric.
- Drive Digital Transformation within Jazz Business
- Redesign complete customer lifecycle across the entire portfolio of products
- Support CX and regional teams for projects deliveries impacting processes or customer experience
Key Deliverables:
- Development, improvement, and management of processes and policies
- Fill the gap between operations, sales and marketing teams to drive a more Agile process management as well as foster good relationships between all stakeholders
- Identify opportunities and implement projects for automating all customer related activities
- Ensuring the compliance of the processes by putting necessary control and measurement mechanisms
- Management Reporting
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees
Requirements:
- Graduate/Master from a recognized institute with 3+ years of relevant experience in planning and executing process improvement-related projects in complex environments.
- Processes Design/Management for Telecom, Fixed, Cloud and ADTECH related products
- Preference will be given to the incumbents with certification
- Six Sigma OR Kaizen certified
- Design Thinking
- Analytical & Presentation Skills
- Microsoft Office and Visio
Essential skills must have:
- Stakeholder Management
- Customer-Centric
- Critical evaluation skills
- Project Management or Change Management
- Analytical & Presentation Skills
Benefits:
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture – truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
Last Date:
May 16, 2024
