Manager Job in Saudia Arabia (Dec-2023)
Dubai Holding Group invited applications for Duty Manager – Front Office in Saudia Arabia (Dec-2023)
Job Title:
Duty Manager – Front Office
Experience:
4 – 6 Years
Job Location:
Saudi Arabia – Saudi Arabia
Education:
Bachelor of Business Administration (Management)
Nationality:
Any Nationality
Gender:
Not Mentioned
Vacancy:
1 Vacancy
Job Description:
Roles & Responsibilities:
About Jumeirah & the Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
About the Job:
An opportunity has arisen for a Duty Manager in Front office Department to join Jumeirah Group.
The main duties and responsibilities of this role:
• Supervise the property operations across all areas and especially at the Front Office to assess that they are in line with Jumeirah service standards, policies and its implementation is consistent with the defined property strategy and guidelines.
• Monitor and evaluate the quality of the services provided by all operations, assisting in the accurate implementation of approved operating procedures and imitating corrective actions, when necessary, to enable adherence to the processes and standards of the SBU and the delivery of exceptional guest service from each department.
• Inspect the rooms and all facilities of the SBU to assess their availability to clients and their compliance with operational standards to always support the customer/guest satisfaction.
• Coordinate the activities of all departments making sure that all information required for effective performance is communicated to enhance the cooperation among departments for the delivery of high-quality services.
• Monitor the compliance of the behavior and appearance of all personnel with the standards and procedures of the SBU to support the delivery of professional and high-quality services.
About You:
The ideal candidate for this position will have the following experience and qualifications:
Essential
4 to 6 years of experience in a position of direct responsibility of Guest Services/Front Office Supervision within the hospitality industry (Preferably within the international luxury hospitality industry).
Ability to resolve guest complaints/issues in a calm and professional manner.
Desired:
• Previous experience is an asset.
Company Industry:
- Retail
Department / Functional Area:
- Chefs
- F&B
- Housekeeping
- Front Desk
