Job Opportunity in Riyadh, Saudia Arabia (Dec-2023)
Alturki Holding looking for Call Center Agent in Riyadh, Saudia Arabia (Dec-2023)
Job Title:
Call Center Agent
Experience:
3 – 4 Years
Job Location:
Riyadh – Saudi Arabia
Education:
Any Graduation
Nationality:
Any Nationality
Gender:
Not Mentioned
Vacancy:
1 Vacancy
Job Description:
Roles & Responsibilities:
Main Job Purpose:
takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Accountabilities:
Communicate with customers to answer questions and address concerns about their reservations or rental vehicles.
Help customers choose a vehicle that meets their needs, based on factors such as price and size of the vehicle.
Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Collaborate with other call center professionals to improve customer service.
Competencies:
Core Competencies:
Customer service
Communication skills
Teamwork
Positive attitude and aptitude to function well as part of a team Professional appearance.
Product knowledge
Results-driven and meeting customer expectations
Company Industry:
- Banking
- Financial Services
- Broking
Department / Functional Area:
- Helpdesk
- Customer Service
- Telecalling
