Job Opportunity In Dubai, UAE (Dec-2023)
A Company Situated in UAE looking for Customer Relationship Officer – Inbound in Dubai, UAE (Dec-2023)
Job Title:
Customer Relationship Officer – Inbound
Experience:
1 – 3 Years
Monthly Salary:
AED 4,500 – 5,600 ($1,216 – $1,513)
Job Location:
Dubai – United Arab Emirates
Education:
Any Graduation
Nationality:
Any Nationality
Gender:
Any
Vacancy:
60 Vacancies
Job Description:
Roles & Responsibilities:
1. Organization Unit Purpose (Why does the unit exist? What is the value delivered by the unit?)
The Inbound unit of the contact center handles incoming calls from customers of the bank and answers queries and complaints.
2. Job Purpose (Why does the job exist? What is the value delivered by the job holder to the unit?)
To answer phones to respond to general customer inquiries, requests and complaints. Project a professional company image through phone interaction.
3. Job Responsibilities (List Deliverables and Main Tasks)
– Answer calls professionally.
– Respond to customer inquiries with regards to banking products and services.
– Research required information using available resources.
– Handle and resolve customer Internet Banking inquiries and general complaints
– Complete call logs
– Route service requests to appropriate departments
– Capture every mandatory information with accuracy while raising service requests
– Provide customers with product and service information and route calls to appropriate resources
– Provide precise and accurate information to customers
– Follow up with customer calls where necessary
-Adherence to standard work procedures while handling customer calls
-Comply to information security and data privacy policies
Desired Candidate Profile:
Must have
a. Skills / Work Experience
· Excellent communication skills
· The ability to work under stress
· Good Customer Service skills
· 1-2 years of Call center or sales experience
b. Education and any other certification
· High School/Bachelor’s or any diploma
Employment Type:
- Full Time
Company Industry:
- Banking
- Financial Services
- Broking
Department / Functional Area:
- Helpdesk
- Customer Service
- Telecalling
