IT Support Engineer – Al Ansari Financial Services – UAE
Al Ansari Financial Services invites applications for IT Support Engineer in UAE
About Al Ansari Financial Services:
It empowers its operating subsidiaries, Al Ansari Exchange, Al Ansari Exchange Kuwait (full acquisition by the Group is currently ongoing and expected to be completed post-IPO), Worldwide Cash Express, Cash Trans and Al Ansari Digital Pay (under incorporation in the UAE), to unlock their growth potential through synergy.
The Group’s global platform provides cross-border payments, foreign currency exchange solutions, access to the Wage Protection System (WPS) in the UAE, and other services such as bill collection and pre-paid cards, as well as payment technology solutions to consumers and businesses in the large and growing payments and foreign currency exchange and remittance market in the UAE.
Faculty Title:
IT Support Engineer
Requirements and Qualifications:
- Bachelor’s degree in Computer Science, Information Technology or a related field.
- Minimum of 3 years of experience as an IT Support Engineer or similar role.
- Hands-on experience with Service Desk Ticketing Tools such as Manage Engine, ServiceNow, etc.
- Proficient in computer operating systems (Windows, MacOS), hardware diagnosis/set up, and software installation/ troubleshooting.
- Ability to adhere to established Service Level Agreements (SLA).
- Preferably certified in ITIL Foundation.
- Exceptional problem-solving and communication skills.
- Act as the primary point of contact for customers seeking technical assistance via phone, chat and email.
- Flexible to work on a shift schedule.
- UAE driving license is mandatory.
How to Apply:
Interested candidates may submit their CV to careers@alansari.ae, mentioning “IT Support Engineer” in the subject line.
