IT Infrastructure Support Engineer Job in Staff Connect, Dubai, UAE
Staff Connect looking for IT Infrastructure Support Engineer in Dubai, UAE
Job Title:
L1 IT Infrastructure Support Engineer
Job Description:
- Providing prompt and effective support to end-users via phone, email, or ticketing system.
- Resolving end-users’ hardware, software, and network-related issues promptly.
- Managing, maintaining, and providing support related to printers, meeting rooms, video conferencing systems, IP Telephony and door access.
- Managing and maintaining end-users’ computers, printers, and accessories, including purchasing, provision, configuration, maintenance, and assets tracking.
- Documenting support interactions and escalating unresolved issues, as necessary.
- Provide on-site and remote support for end-users and engineers whenever.
- Managing and maintaining end-users’ related domain accounts, licenses and software.
Key Skillsets:
- Excellent communication skills and customer service orientation.
- Strong troubleshooting skills for software, hardware, and network problems.
- Proficiency in Servers (Windows, Linux) and VMWare virtualization administration, troubleshooting and their monitoring tools.
- Proficiency in Networks administration routing, switching, wireless and firewalls.
- Proficiency in remote access VPN for users and site-site IPSec tunnelling.
- Proficiency in SAML, LDAP and SSO, preferably with “Keycloak” software.
- Proficiency in NAS storages and files sharing.
- Proficiency in backup operations for servers, data, and replication.
- Proficiency in Microsoft services including Office365, Exchange online, Azure AD and MS Teams.
- Proficiency in IP Telephony solutions.
- Proficiency in troubleshooting and fixing hardware issue in computers (laptops, Desktops) and printers.
- Proficiency in windows operating systems, support, software, and connectivity.
- Proficiency in handling end-users’ IT support requests and issues.
- Understanding of cybersecurity best practices and system security measures.
- Understanding of cloud IaaS operations.
- SAN Storages mainly Pure Storage.
- Understanding of Email gateways and mail flow.
