Faculty Required in Zong, Karachi, Pakistan (Nov-2023)

Job Purpose:

• Maintaining existing corporate accounts , bringing in new accounts onboard and ensuring excellent customer services

Job Responsibilities:

• To retain, service & grow large & SME accounts
• Achievement of assigned regional sales & service targets
• Coordination with regional & HQ teams for proposals, contracts, business cases & customer complaints
• Responsible for providing monthly invoices to the tagged portfolio & billing collection management
• Timely identification of problems and duly managing customer service establishments that leads to new referrals
• Revenue assurance as per management assigned targets
• Ensure smooth customer handling and customer experience management
• Responsible for gross adds in existing base for a full range of voice, mobile data and ESS solutions to the client base
• Seeking new business ventures
• Developing customized solutions for corporate sector
• Ensuring the clearance of outstanding amounts from existing customers
• Meeting monthly assigned sales targets
• Exploring and driving new growth avenues through existing client base
• Prevention, retention & churn management for assigned portfolio
• Meet the assigned churn targets
• Contract renewals, negotiations, comparative analysis with customers & coordination with HQ product & channel teams

Eligibility Criteria (Education, Knowledge, Experience and Skills):Education:

• Minimum Bachelors’ degree in Business Administration or any other relevant domain. However MBA Degree will be preferred.

Work Experience:

• 3 to 5 yrs of relevant work experience 

Skills – Generic:

• Analytical Skills
• Negotiation Skills
• Excellent communications skills
• Innovative & proactive, self-motivated & flexible
• Ability to handle pressure

Skills – Job Specific:

• Relationship building & Customer engagement skills
• Problem solving & customer engagement approach
• Proficient in Microsoft Excel

Last Date:

November 16, 2023

How to Apply: