Duty Controller Operations Support Center – Qatar Airways – Doha – Qatar - Icon of Jobs

Qatar Airways invites application for Duty Controller Operations Support Center in Doha, Qatar

Job Title:

Duty Controller Operations Support Center

The air cargo industry is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change.

To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo’s Cargo Operations Team in Doha as a Duty Controller Operations Support Center.

Join the QR Cargo family and leave a mark as part of the Cargo Operations Team.

About the role:

The role involves leading the global screening of cargo for sanctions and dual-use goods and involves making important decisions regarding export and import. You will be responsible for conducting specialized risk-based assessments and analysis based on the screening outcomes for sanctions and dual-use goods as well as provide support to network stations on a 24×7 basis, answering questions and handling escalations related to the cargo sanctions compliance program. Furthermore, you will ensure that daily operations remain safe and compliant, and any issues are escalated to relevant management personnel as per the escalation matrix.

As part of your role, your additional responsibilities will include, but not limited to, the following:

Comply with global sanctions and dual-use goods regulations through cargo screening and remediation according to business requirements.
Ensure prompt and timely response to emails and calls, effectively investigate issues, analyse, authorize or provide solutions for uninterrupted cargo operations on a 24/7 basis.
Provide specialized and expert operational/compliance solutions on a 24×7 basis to facilitate seamless operations.
Log, investigate and provide response to the sanctions and dual-use goods compliance queries from Doha or network stations within the set timelines.
Follow the defined escalation matrix depending on the complexity and potential operational risks associated with the situation.
In case of aircraft accidents / incidents in Doha or in the network provide support to the Cargo Emergency Support Center.
Support the Cargo Sanctions and Crisis Manager with the development of the processes and procedures required to standardize and streamline import and export procedures across the business unit and facilitate the compliance of import and export activities relating to the business in accordance with all national and international regulations and controls.

Be part of an extraordinary story:

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications:

About you

Bachelor’s degree or equivalent with at least 4 years of job-related experience, Certified as Sanctions Specialist/Export Controls or similar certification is desirable
Strong knowledge of global sanctions and export control issues as well as dual-use commodities compliance, knowledge of air cargo industry with awareness of special cargo loads and CIQ are preferred
Understanding of compliance reporting, investigations and root cause analysis
Data driven with advanced MS Office skills as well as strong quantitative and analytical skills
Excellent spoken and written English skills with strong persuasion and influencing capabilities, ability to speak other foreign languages is an advantage
Ability to work with cross- functional teams, in a faced- paced working environment

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.