Customer Services Representative – Aga Khan University – Karachi – Pakistan
Aga Khan University invites applications for Customer Services Representative in Karachi, Pakistan
Job Title:
Customer Services Representative (Contact Centre), Patient Access
Responsibilities:
You will be responsible for a variety of tasks, which includes:
- handling inbound & outbound calls and SMS at hospital Contact Center, and providing clear and accurate information to customers for hospital services
- ensuring appointment accuracy in the systems as per shared guidelines and SOPs
- responding promptly and courteously to patients, attendants, employees and handling their queries & complaints
- meeting all qualitative and quantitative KPIs (Key Performance Indicators) to achieve quality and productivity targets
- maintaining Contact Center database and updating all required information correctly in respective systems/applications
- keeping equipment operational by following established procedures and reporting malfunctions immediately
- demonstrating respect for the diversity of patients/attendants and employees in all aspects of the job
- adhering to all HR and Contact Center policies, procedures and shift rosters
- maintaining a collaborative team relationship with colleagues and other employees in order to effectively contribute to the department & organization’s goals achievement and also to foster a positive work environment
- enhancing organization’s reputation and brand image by applying AKUH Service Excellence standards.
Requirements:
You should have:
- Intermediate / Bachelor’s degree from a recognized institution
- 1 to 2 years’ of relevant experience in Contact Center or Customer Services. Fresh graduates are also encouraged to apply
- speaking proficiently, distinctly and with a friendly, courteous tone in English and Urdu
- using listening skills, to put callers at ease and providing complete information
- proficiency in MS Office (Word, Excel & PowerPoint)
- willingness to work in rotational shift duties (6 days a week) and also on national holidays
- ability to work as a team player and perform overtime and other task if required.
Last Date:
May 31, 2024
How to Apply:
Eligible candidates should apply through the following link:
Customer Services Representative (google.com)
