Customer Service Executive Job in Star Services, Dubai, UAE
Star Services looking for Customer Service Executive in Dubai, UAE
Job Title:
Customer Service Executive
Job Detail:
- Industry: Call Center / BPO / KPO / Outsourcing
- Job Type: Full Time
- Job Location: Dubai, United Arab Emirates
- Minimum Education: Bachelor of Business Administration (B.B.A.) – Management
- Experience: 2-3 Years
Job Description:
MANAGE LARGE AMOUNTS OF INCOMING PHONE CALLS
GENERATE SALES LEADS
IDENTIFY AND ASSESS CUSTOMERS’ NEEDS TO ACHIEVE SATISFACTION
BUILD SUSTAINABLE RELATIONSHIPS AND TRUST WITH CUSTOMER ACCOUNTS THROUGH OPEN AND INTERACTIVE COMMUNICATION
PROVIDE ACCURATE, VALID AND COMPLETE INFORMATION BY USING THE RIGHT METHODS/TOOLS
MEET PERSONAL/CUSTOMER SERVICE TEAM SALES TARGETS AND CALL HANDLING QUOTAS
HANDLE CUSTOMER COMPLAINTS, PROVIDE APPROPRIATE SOLUTIONS AND ALTERNATIVES WITHIN THE TIME LIMITS; FOLLOW UP TO ENSURE RESOLUTION
KEEP RECORDS OF CUSTOMER INTERACTIONS, PROCESS CUSTOMER ACCOUNTS AND FILE DOCUMENTS
FOLLOW COMMUNICATION PROCEDURES, GUIDELINES AND POLICIES
TAKE THE EXTRA MILE TO ENGAGE CUSTOMERS
Skills Required:
- Airexport
- Calogi
Last Date:
Mar 29, 2024
