Customer Service Assistant 2 (with visa sponsorship) – London Tube – London, UK
London Tube is looking for friendly, reliable, helpful people and a genuine passion for delivering outstanding customer service.
About London Tube
London Underground, better known as the Tube, has 11 lines covering 402km and serving 272 stations across the London.
The Tube handles up to five million passenger journeys a day. At peak times, there are more than 543 trains whizzing around the Capital.
Transport for London leads the way as a unique public service and an inclusive and flexible organisation, committed to developing you. We treat our staff with the same commitment we give our customers; their satisfaction is a measure of our success.
About this job
Being a CSA at London Underground is a customer service role like no other. Our CSAs are the face of a unique public service which serves millions of Londoners each day.
You would be expected to deliver exceptional service to all London Underground customers, providing assistance according to all customer needs including ticketing and enquiries. You would also be expected to assist with taking steps to alleviate congestion, prevent overcrowding and assisting customer flow and evacuation where necessary, whilst providing a welcoming presence throughout the station, and ensuring there is safety at the core of everything you do.
To be eligible for this vacancy, you should
- Be 18 years old and over and be eligible to work in the UK – UK Skilled Worker Visa Sponsorship available, more information on the process can be discussed if you are successful in being offered a position.
- Be prepared to work anywhere in London.
- Be able to work a variety of shift patterns including Nights, weekends and public holidays.
Please take the time to read the answers to our Frequently Asked Questions before applying.
Job Description
- Customer service: deliver world-class service by actively providing proactive assistance to customers, including those with special requirements, being knowledgeable about service information, offering cost effective help and advice on ticketing.
- Ticketing: Provide pro-active support and advice to customers at Ticket machines including the use of staff-enabled functionality. Maintaining the knowledge required to appropriately manage the monies collected via ticket machines. You will be trained on how to float, service and consolidate cash from ticket machines.
- Incidents and emergencies: assist to ensure the safety of customers and staff, and to restore service as quickly as possible, in line with London Underground’s rules and procedures (as directed).
- Station support: Support the smooth operation of the station environment. This will include carrying out checks, taking steps to alleviate congestion, prevent overcrowding and assisting customer flow and evacuation where necessary. Resolve local issues or report faults as required. Being vigilant and reporting incidents/issues as they arise.
As an organisation we value our diverse city, and inclusive workplace, and would expect you to make a positive contribution to maintain and further this for our colleagues and our customers.
