Customer Service Agent - Dnata Contact Centre – Dnata – Dubai – UAE - Icon of Jobs

Dnata invites applications for Customer Service Agent – Dnata Contact Centre in Dubai, UAE

Job Title:

Customer Service Agent – dnata Contact Centre

Job Purpose:

The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world’s biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.

If you’re seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.

We are looking for exceptional individuals who can be a part of our dnata Contact Centre. If successful, you’ll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day.

As a dnata Contact Centre Service Agent, you will have the important role of providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.

During the hiring process, you can expect:
• Step 1 – Apply
Submit your application and we’ll then send you an email to confirm that we’ve received your application.
• Step 2 – Review
Our Recruitment Team will review your application.
• Step 3 – Video Interview and Assessment
If you’re shortlisted for the role, we’ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
• Step 4 – Offer

If successful, we’ll notify you an offer of employment which will include the benefits package for your role.

Qualifications & Experience:

To be considered for the dnata Customer Service Agent – Contact Centre role, you must meet the following requirements:

• Fluency in both spoken and written English and Arabic
• Previous experience as a Contact Centre Agent
• A levels/High School certificate
• Excellent interpersonal and customer service skills
• Willing to work in a shift environment
• PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)

Salary & Benefits:

We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the ‘Working Here’ section of this site. By viewing the ‘Dubai Lifestyle’ section in the site you can also consider the benefits of Dubai as a location to live and work in.