Corporate Support Engineer – Zong Pakistan – Islamabad – Pakistan
Zong Pakistan invites applications for Corporate Support Engineer in Islamabad, Pakistan
Job Title:
Corporate Support Engineer
Job Purpose:
- The position will support corporate back-office tasks and support to corporate commercial teams for pre-sales, deployment, and post-sales activities
Job Responsibilities:
- Intra Interdepartmental coordination
- Actively monitor KPIs, vendor performance, and Routine Activities
- Maintain & update existing databases
- Check Corporate Feasibility (Pre Sales), Design and implement solutions (In Sales) and troubleshoot the network (Post Sales)
- Actively engage Regional teams along with vendor for CM and PM activities
- Strategic planning for Customer experience management and service quality improvement
- Publish Dashboards and reports Automate the Reports
- Feasibility check/validation of all ESS technical solutions.
- New links deployments (Fiber & Wireless) as per solution designs.
- Should have hands on experience of portable PRI exchange, ethernet tester & OTDR.
- Should have good knowledge of Huawei/ZTE PTN/OTN/DWDM, should be able to identify ports for connectivity.
- Existing solutions/links upgrade implementation.
- Troubleshooting of links (L1-L3) in coordination with last-mile vendors and internal stakeholders.
- Project documentation and management reporting.
- Testing of end-to-end solutions as per design including LAN, WAN, Routers, WIFI, CPEs, etc.
- POST Sales Technical Support 24 x7 E2E support on PRI/SIP/DIA/DPLC/IPLC/M2M/GSM/VPBX corporate connectivity issues.
- Support and close all corporate customer complaints and trouble tickets handling/resolution as per agreed SLA & TAT.
- Visit at customer location for any testing or link troubleshooting support.
- Verification of vendor invoices (Monthly / Quarterly) Support CNOC in SLA reconciliation with vendors and imposing penalty in case of SLA breach.
Eligibility Criteria (Education, Knowledge, Experience and Skills):Education:
- BS Computer / Electrical engineering / Computer science/ Telecom Engineering
Work Experience:
- Minimum 1 year experience in similar domain.
Skills – Generic:
- Good knowledge of Telecom Transport / IP Networks
- Basic Knowledge of Fiber and MW network
- MS Office / Visio Databases
- Communication Skills
- Presentation & Negotiation
- Problem Solving Analytical Skills
Skills – Job Specific:
- Strong analytical skills & mathematical background in statistics (Mean, Variance SD, Correlation, etc
- Good Data visualization skills (Python, PHP, Power BI etc).
- Good Experience in databases.
- Basic to Intermediate knowledge in VBA scripting/macro programming to automate excel-based report
- Basic to intermediate knowledge of field activities including CM and PM
- Should be able to check bandwidth and ports feasibility at PTN and MW end through NMS clients. MW TXN and fiber TXN experience. Network ring topology bandwidth confirmation skills
- Should be able to configure failover routers and switches (Microtik, CISCO and Huawei etc)
Last Date:
February 21, 2024
