Corporate Clinical Quality and Patient Safety Manager – SEHA HQ – Abu Dhabi – UAE
SEHA HQ invites applications for Corporate Clinical Quality and Patient Safety Manager in Abu Dhabi, UAE
Job Title:
Corporate Clinical Quality and Patient Safety Manager
JOB DESCRIPTION
| SEHA Compliance guidelines | Corresponding Activities performed by the role |
| Complying with Policies, Procedures and Practices of the SEHA Corporate and other regulatory requirements | Complying consistently with policies, procedures and practices and ensuring alignment with SEHA corporate policiesCompleting and maintaining regulatory requirements including: licensure and certification and other mandatory training within established time frames |
| Maintaining Confidentiality | Maintaining confidentiality with regards to any information exchanged or received in the current capacity of role in accordance with region policy |
| Promoting Customer Service standards | Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholders. Maintaining positive and effective working relationships within the department and also with other departments/sections within the region Performing any other duties as may be assigned relevant to the basic responsibilities of the role |
| Adhering to the Occupational Health and Safety, Materials Management and Maintenance standards | Adhering to requirements of the Occupational Health and safety guidelines and infection control guidelines.Understanding and adhering to emergency preparedness plans/policies |
| Ensuring Personal Effectiveness | Recognizing the necessity of continuously developing skills and acquiring additional knowledge appropriate to the position.Dressing appropriately to meet the expectations of the specific work area and in alignment with the Occupational Health and Safety policiesBuilding key partnerships within the organization for pursuing client-centered, comprehensive, integrated systems of care.Complying with any regulations related to mentoring, training, development of UAE nationals staff |
RESPONSIBILITIES
| Key Responsibilities of the role | |
| Key Responsibilities of the role | Corresponding Key Activities performed by the role |
| Develops comprehensive Clinical Quality and Patient Safety Programs | Responsible to lead, manage and oversee the Corporate Clinical Quality and Patient Safety Section within the Quality Department. The responsibilities includes: As part of the overall Quality Strategy, developing and implementing a healthcare system Clinical Quality and Patient Safety Strategic Plan which reflects SEHA clinical and patient safety priorities and includes frameworks to effectively measure, monitor and improve outcomes; Advising on development of clinical quality and patient safety strategic plans at SEHA facility level and ensure alignment with the SEHA Quality Strategy;Leading system level taskforces to implement quality improvement and patient safety initiatives across SEHA;Contributing and supporting the Chair of the Quality Committee to promote a culture of clinical quality improvement and patient safety, sharing of best practices to drive clinical quality and patient safety improvements and ensure shared learning across the healthcare system; Developing clinical guidelines, policy and procedures relevant to clinical quality and patient safety priorities;Highlighting clinical quality and patient safety issues on behalf of SEHA Quality Department and make recommendations for corrective action;Researching trends and new approaches for clinical quality and patient safety and advising on implementation of new methodologies. |
| Clinical Quality improvement and patient safety | Developing and implementing a quality measurement framework to identify, assess and mitigate risk and improve clinical quality and patient safety which is standardized and aligned with the major partners and stakeholders e.g. Joint Commission, DOH Muashir and Daman EBRP. Developing and aligning clinical quality and patient safety key performance indicators measurement both internally (i.e. SEHA KPIs) and externally (i.e. DOH Muashir KPIs) to enable benchmarking and improvement;Collaborating with SEHA Service Line Councils and subject matter expert taskforces to address clinical quality and patient safety priorities through development of clincial guidelines, policy and procedure and support implementation through clinical decision support or other methodologies.Monitoring compliance with performance measures and targets set, comparing against international benchmarks, and identifying improvement initiatives to address deficiencies across the healthcare system.Ensuring HCFs develop and implement action plans related to any deficiencies.Recommending educational initiatives to support quality improvement activity across SEHA e.g. workshops/training on quality and patient safety.Aligning with BI Unit, IT and Health Informatics to facilitate the process for electronic capture of standardized clinical performance measures that cover all aspects of care delivery within and across SEHA healthcare HCFs. Recommending and establishing a risk adjusted quality measurement system across healthcare system.Recommending educational initiatives to support quality improvement activity across SEHA e.g. workshops/training on quality and patient safety. |
| SEHA Corporate Quality Department Strategy | Leading and ensuring the development, periodic review and evaluation of the SEHA Corporate Quality Department (CQD) strategy.Setting the CQPS section strategic goals and objectives in collaboration with relevant stakeholders and ensuring their alignment with the SEHA strategy and the CQD strategy.Participating effectively in the communication of the CQD strategy to SEHA Senior Management and the relevant region teams.Ensuring the CQPS strategic goals and objectives are achieved as planned. |
| Administrative Responsibilities | Developing and maintaining strong relationships with internal and external stakeholders to ensure optimal performanceLiaising and communicating with other departments, customers, suppliers and other service providersEnsuring that all necessary systems, policies and procedures are in place to satisfy all customer requirements and audits Introducing new systems, policies and procedures where appropriate Training teams as required Leading regular committee and taskforce meetings with representatives from appropriate departments to support work needs Attending various meetings in SEHA and its regions and acting on/communicating instructions Producing written reports and delivering presentations Performing root cause analysis to effectively resolve problems Staying current and up to date on any changes that may affect the efficient delivery of the role Identifying quality improvement opportunities within the organization Establishing, monitoring and reporting key performance indicators to optimize workflow/ achieve benefit realization in conjunction with various work teams for each area of responsibilitySetting individual objectives and review/assess ongoing performance of subordinates through regular performance appraisals.Reporting on achievement of targets and identify any actions required Conducting risk assessments of processes and tasks in the section Facilitating discussions via work teams to share/leverage best practices.Escalating issues / concerns appropriately. |
| Financial and Budget Control | Setting and managing budget related to CQPS section activities |
| Mentoring and Training | Ensuring the Emiratization drive by supervising, training and mentoring Emirati employees as well as other team members. Ensuring team development and driving motivation levels of direct reportsProviding leadership, motivation, and direction to peers and fosters staff cohesion |
| Contributing to Team Effort | Collaborating with other sections within the CQD to develop and maintain manuals, policies, procedures and other documents as needed. |
| Coordinating with other Corporate Quality Sections | Leading and managing team work effectively and efficiency.Managing communication effectively with team members and supervisor. Ensuring all team efforts as required time to time.Ensuring other members are carrying out the work smoothly.Participating in cross-functional teams and committees as appropriate. |
| Reporting | Preparing requested reports and presentations on CQPS related reports, for SEHA Senior Management and the relevant committees.Preparing technical reports on CQPS activity across the regions and presenting them to SEHA’s Quality Department Chief / Director for onward submission to the relevent committee or department.Preparing performance improvement reports based upon on CQPS activity. Proposing recommendations and overseeing monitoring of action plans.Preparing reports on CQPS examining trends and putting forth improvement recommendations for the Quality Department Director and SEHA Senior Management for review at the MOC meeting. Reporting real and potential CQPS issues to SEHA’s Quality Department Director and advise on cause and corrective action plan. |
| Identifying challenges and suggesting mitigation methods | Identifying and defining challenges, developing knowledge and exploring solutions in a wide area of complex healthcare management issuesAnalyzing future opportunities and threats, assessing long term resource uncertainties and risks, and suggesting recommendations to executive management on how best to position SEHA for business.Promoting change in culture and processes that will promote alignment with the strategic goals of the organizationSuggesting new ideas and managing special projects related to the Quality Department where appropriate |
| Coordinating with other SEHA Region | Continuously liaising and collaborating with counterparts across SEHA system in order to promote knowledge sharing and improvementInteracting with quality personnel at SEHA regions to ensure care is delivered and documented in accordance with prescribed practices, SEHA standards and core measure requirementsProviding consultative support and suggesting recommendations to the SEHA regions regarding CQPS related issues. |
| Managing relationships | Leveraging internal relationships to enhance business performance and customer experiences |
| Managing people | Planning and supervising the day to day activities; streamlining processes wherever possibleEvaluating workload, conducting performance evaluation and initiating necessary disciplinary actionsUnderstanding the training requirements of the team and communicating the same for the benefit of the training departmentProviding job training and orientation for the team during course of work |
| Collaboration with SEHA Corporate Departments/ Sections and external stakeholders | Ensuring representatives are assigned to support SEHA corporate initiatives (such as Service Line Councils, Committees, Taskforces etc.) Ensuring a representative is assigned to support DOH reviews, queries or projects (Jawda and others) as required Maintaining a strong working relationship with SEHA departments and external regulatory authorities. |
| Coordinating educational initiatives | Leading and ensuring the identification of team education requirements in Corporate and regions, in relation to CQPS .Ensuring orientation and ongoing educational needs of staff, related to CQPSLeading and overseeing the coordination of education activities and providing education / support (act as point of contact and resource) for all SEHA regions for CQPS related matters |
| Manage Other Projects / Tasks | Leading and ensuring the development and review of relevant/required CQPS policies, procedures and guidelines. Collaborating with other SEHA regions. |
| Other specific responsibilities of the role |
QUALIFICATIONS
| Qualifications, Certifications and Experience | |
| Qualifications | Required: Bachelor’s degree in a medical, clinical, quality or relevant health related field.Desired: Master’s degree in a medical, clinical, quality or relevant health related field. |
| Specialist Certifications | Required: Recognized Quality certifications such as CPHQ, CMQ or equivalent certificateDesired: N/A N.A |
| Experience Required in addition to the Qualifications mentioned above (Relevant to the Job) | Required: 6 -8 years of experience in healthcare quality, patient safety or compliance for a comprehensive tertiary healthcare facility is required.Demonstrated knowledge of clinical quality, patient safety and good clinical practices is required.Progressive administration, management and leadership responsibility is required.Evidence of strategic planning and new process and programs implementation through data analysis and cost effective interactions.Proven knowledge and comprehensive understanding of applicable regulations and guidelines governing the management and handling of clinical and pharmaceutical issues. Desired: Experience in a large healthcare facility |
| Additional Requirements / Remarks | Required:Proficiency in English languageMS Office and computer proficiencyExcellent communication skills and ability to present his/her ideasStrong analytical and problem-solving skillsStrong negotiation skillsAbility to deal with multiple issues simultaneously (multitask) and move them all towards resolutionAbility to meet goals and deadlinesProven organizational skillsKnowledge of laws and regulatory requirements relevant to his/her section/departmentGood communication skillsDesired:Arabic language proficiency |
ABOUT US
Abu Dhabi Healthcare Company (SEHA) is the largest and most comprehensive healthcare network in the UAE that was established in 2007 with the objective of operating all public hospitals and clinics across the Emirate of Abu Dhabi.
SEHA is committed to delivering world-class healthcare services using the most advanced diagnostics and systems across its network of public healthcare centers and hospitals in addition to partnering with global leaders in healthcare, including world renowned organizations such as the Mayo Clinic.
Last Date:
February 29, 2024
