Career Opportunity in Dubai, UAE (Nov-2023)
BR MARKETING MANAGEMENT looking for Ticket Reservation Agent in Dubai, UAE (Nov-2023)
Job Title:
Ticket Reservation Agent
Job Description:
Job Description:
As a Reservation and Ticketing Executive / Travel Guide, you will play a pivotal role in assisting travelers with their reservations, ticketing, and providing valuable guidance for an enjoyable and hassle-free travel experience. Your responsibilities will include but are not limited to the following:
- Reservation and Ticketing:
- Assist clients in booking flights, accommodations, and other travel-related services.
- Provide information on available travel options, schedules, and pricing.
- Confirm reservations and issue tickets, ensuring accuracy and compliance with relevant regulations.
- Handle changes, cancellations, and rebooking as needed.
- Travel Guidance:
- Act as a knowledgeable resource for travelers, offering information on destinations, culture, local attractions, and travel itineraries.
- Provide advice on visa requirements, health precautions, and travel insurance options.
- Offer recommendations for restaurants, activities, and transportation options at the destination.
- Address any questions or concerns travelers may have regarding their journey.
- Customer Service:
- Provide exceptional customer service by addressing inquiries promptly and professionally.
- Maintain a positive and empathetic attitude when handling customer issues or complaints.
- Ensure client satisfaction by going the extra mile to meet their needs.
- Documentation and Records:
- Maintain accurate records of reservations, tickets, and client information.
- Stay updated on travel regulations, visa requirements, and any industry-related changes.
- Prepare and present necessary travel documents and itineraries to clients.
- Sales and Upselling:
- Identify opportunities for upselling travel-related services such as tours, travel insurance, or car rentals.
- Contribute to the company’s revenue growth by meeting or exceeding sales targets.
Skills:
Requirements:
- Proven experience in reservation and ticketing within the travel and tourism industry is highly desirable.
- Strong knowledge of booking systems and ticketing software.
- Excellent communication and interpersonal skills.
- A passion for travel and a deep understanding of different destinations and cultures.
- Detail-oriented and capable of multitasking in a fast-paced environment.
- Proficiency in using relevant computer applications and tools.
- Willingness to work flexible hours, including weekends and holidays as required.
- Travel industry certifications, such as IATA, would be a plus.
Job Details:
- Job Location: Dubai, United Arab Emirates
- Company Industry: Tourism, Museum, & Cultural; Facilities & Property Management
- Company Type: Unspecified
- Job Role: Hospitality and Tourism
- Employment Type: Full Time Employee
- Monthly Salary Range: $500 – $1,000
- Number of Vacancies: 07
Preferred Candidate:
- Residence Location: United Arab Emirates
