Career Opportunities in Etihad Airways Abu Dhabi, UAE (Dec-2023)

Etihad Airways seeking Manager Sales Technology and Systems in Abu Dhabi. UAE (Dec-2023)

Job Title:

Manager Sales Technology and Systems

Job Description:

Synopsis:

As Etihad Airways prepares for sustainable growth, we have an incredibly exciting journey ahead, with a clear vision and purpose. We are looking to expand our expertise in our Commercial Sales Planning division to enable us for our future goals. 
The Global Sales team uses multiple tools and technology solutions. This role will be responsible for leading a dynamic sales technology team, maintaining & enhancing existing technology, and conceptualizing, planning, designing, use of global best practices and their implementation with adaption of latest technologies. This position will work in collaboration other sales leaders and support creation of forward looking and futuristic solutions.
 

Accountabilities:

• Sales Systems & Application Strategy: Develop and execute the strategic roadmap for sales applications, prioritizing & aligning sales technology initiatives with the organization’s business objectives. Develop architecture frameworks using latest tools and technologies
• Product Owner & Management: Act as a Product Owner for any internal/external system / technology used by sales.
• Team Management: Lead and manage a team of skilled professionals, fostering collaboration, innovation, and a high-performance culture.
• Delivery Management: Ensure timely and efficient delivery of enterprise application projects, adhering to quality standards and best practices. Work closely with vendor resources to ensure timely project executions.
• Digital Transformation: Spearhead sales’ digital transformation efforts, leveraging low code no code platforms to streamline processes and enhance efficiency.
• Project Management: Define the Digital Transformational Roadmap and lead the execution through strong Project and Program Management skills.
• Collaborate with other sales leaders to understand requirements, translate them into technical solutions and design best in class business-critical solutions that adhere to platform best practices.
• Responsible for maintenance and development of the existing tools used by sales; and making sure the tools are usable 24×7.
• Customer Relationship Management (CRM): Implement and maintain CRM systems to enhance customer interactions and support sales and marketing processes. Responsible for setting up B2B Marketing technologies (like Pardot, Terminus, LinkedIn etc.) and integration with CRM.

Education & Experience:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
• 6+ years of industry experience working in IT operations, supervising technology teams, and overseeing large information technology projects preferably into B2B CRM/ B2B Marketing/Data Analytics.
• 3+ year experience in leading development teams and managing large scale projects.           
• Must have worked as a product owner for a B2B CRM product.      
• Must hold Salesforce Platform development or equivalent Certifications.
• Hands-on experience in digital transformation projects, including low code no code platform implementation.
• Should have experience in Salesforce Digital Experiences, and Sales Cloud.
• Experience in Agile/SCRUM enterprise-scale software development
• Strong knowledge of project management principles.
• Experience in IT service management, production support, and operational environments.
• Excellent communication, leadership, and problem-solving skills.

About Etihad Airways:

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

How to Apply: