Call Centre Officer – Meezan Bank – Karachi – Multan – Pakistan
Meezan Bank invites application for Call Centre Officer in Karachi – Multan, Pakistan
Faculty Title:
Call Centre Officer
Meezan Bank Limited, Pakistan’s leading Islamic bank, operating with a network of more than 1,000 branches in over 330 cities across the country, is seeking applications from individuals meeting the following criteria:
Experience:
- Fresh candidates (candidates with experience may also apply)
Qualification:
- Minimum Bachelor’s degree from a reputable university
- Qualification in Islamic Finance will be preferred
Age:
- Up to 30 years
- 2 years’ age relaxation for the following candidates:
- Hafiz-e-Quran
- Those who have completed their Dars-e-Nizami or Shahadat Ul Alamiyah and possess an HEC equivalency letter
- Differently-abled persons
Key Responsibilities:
- Provide customer service promptly and courteously through various communication channels such as phone and chat
- Diagnose and troubleshoot customers’ complaints related to products and services. Escalate unresolved issues to higher-level support teams when required
- Develop a deep understanding of the products, services, and policies to provide accurate information to customers and guide them effectively
- Collaborate with other teams, such as branches and Head Office departments, to ensure a cohesive customer experience
Skills Required:
- Excellent communication skills, both written and verbal (fluent in Urdu & English)
- Good interpersonal skills
- Capable of multitasking and working under pressure
- Patience and willingness to work flexible hours, including weekends
- Strong problem-solving and analytical skills
Compensation & Benefits:
- Bank contract
- Market competitive salary with shift allowances
- Opportunities for professional growth and advancement
- Annual increments, and performance-based bonuses
- Health and Life Takaful coverage, and much more
Last Date:
August 31, 2024
