Business Support Manager - Emirates Holidays – Emirates Airlines – London – UK - Icon of Jobs

Dnata invites applications for Business Support Manager – Emirates Holidays in London, UK

Job Title:

Business Support Manager – Emirates Holidays

Job Purpose:

Drive collaboration and joint processes between EKH teams (Product, Sales, and Trade, in and across regions) and CCMB for efficiencies and consistency.
Identify commercial opportunities for continuous partner engagement in coordination with Sales, Trade, and Product teams to support commercial growth.
Support CCMB in sharing relevant insights related to the market and category for greater contextual relevance in the marketing & communications.
Work with the B2B Team to steer the trade acquisition strategy for Emirates Holidays (region) identifying where Emirates Holidays can win new trade business to support the B2B revenue contribution.
Support CCMB in the development of the direct acquisition strategy for EK Holidays (region) and identify local PR opportunities (reactive/ proactive) for consideration by CCMB, to inform the planning process.
Work with CCMB, and local market Sales, Trade, and Product teams to develop the annual and quarterly plans and provide CCM&B with the relevant business briefs, to initiate the marketing activity.
Plan and report on the commercial performance of approved partner marketing campaigns (as part of the annual plan) and support CCMB in the delivery of BAU tactical activities as required to ensure stakeholders are up to date on plans, progress and results.
In collaboration with the E-commerce manager, drive and support merchandising conversations for e-Commerce in market/ region to ensure the current offers reflect the commercial focus and market dynamics.
Own responsibility for the Promotions budget (tracking, reporting, and actual spend) to maintain transparent and accurate accounting records.
Support the delivery of campaigns, under CCMB direction, that are agreed as part of the annual and quarterly campaigns and sign off language requirements before launch to validate campaigns from a commercial perspective.

Qualifications & Experience:

University degree in Business with emphasis on Project Management, Marketing/Sales or any related discipline.
Relevant experience in the airline or travel industry in a project management role.

Skills/Knowledge/Requirements:

Strong experience in stakeholder and account management
Relevant experience with developing integrated marketing communications briefs, formulating and managing budgets and activity plans.
Proven project management skills ensuring the effective briefing of marketing plans activities based on set objectives and KPIs, within agreed timings and on budget.
A thorough understanding of sales channels (B2B and B2C), direct and indirect, retail and online within a tour environment.
Fluency in written and spoken English is essential.
Demonstrated ability to think of creative solutions, multi-tasking on several projects whilst working under tight deadlines and delivery schedules.

Information:

Candidates must have the legal right to live and work in the U.K. The Company will not assist in obtaining visas/work permits.

Salary & Benefits:

We offer our employee’s competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.