Boutique Manager – Qatar Duty Free – Doha – Qatar
Qatar Airways invites application for Boutique Manager – Qatar Duty Free in Doha, Qatar
Job Title:
Boutique Manager – Qatar Duty Free
About the role:
The Boutique Manager is responsible for the efficient running of the boutique both front and back of house. BM will lead the store team to achieve QDFC objectives of maximising sales, exceptional visual merchandising, driving customer experience and maintaining cost controls.
Key accountabilities include:
- Prepare weekly/monthly sales forecasting and monitor inventory levels, aiming to achieve shop sales targets on daily basis by the effective deployment of staff and management of stock.
- Coordinate with the merchandising/visual merchandising team on space/stock management of the shop, ensure the maximum usage of resources available to maximise sales.
- Inspect that the merchandise is displayed effectively using promotional material to reflect current demand.
- Coordinate with marketing team for execution of any marketing, cross selling and media planning activities to promote and attract more travellers to the shop and boost sales.
- Coach Sales Assistant to achieve desired Key Performance indicators (KPI) set by the brand and QDFC.
- Participate in setting sales targets per associate, communicate shop sales targets to Sales Assistant and Supervisors effectively ensuring all staff are fully aware of the sales target and motivated to drive sales results.
- Regularly check the pricing, layout, display and housekeeping standard of the shop, ensuring that high standards are maintained by all members of the staff.
- Lead the team to maintain the correct basic stock levels within the Boutique to ensure stock control and accuracy.
- Co-ordinate to ensure proper allocation of merchandise based on sales trends and demand.
- Manage stock replenishment, product launches and promotions within the brand.
- Implement store layout, visual merchandising, stock and fixture positioning according to brand guidelines.
- Identify dated stocks or short stocks well in advance so as to take steps to avoid lost sales.
- Inspect all Bar codes, PLU numbers and pricing to ensure accuracy.
- Maintain the highest level of inventory controls (especially high value items) on a daily basis.
- Report any problem related to stock loss or damage to the Retail Manager/ Manager Retail Operations immediately.
- Monitor the tolerance for stock shrinkage to ensure it does not exceed the budgeted target.
- Monitor all cash handling operations to ensure compliance, as outlined in the Cash Handling Procedures Manual.
- Report any register problems and ensure correct administration of returns and staff discounts.
- Inspect that the rates of exchange applied in POS machines tally with the rates provided by the finance team/Cash Office.
- Manage high degree of security with regards to stock and cash at all times.
- Maintain highest level of confidentiality with regards to all company documentation, information and statistics
- Establish the department or teams objectives and priorities to align with and support business objectives.
- Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
- Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
- Train and develop other employees, to ensure succession planning is in place.
- Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Qualifications:
About you
The successful candidate will have the following qualifications and skills:
- High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 4 years of job-related experience
- Bachelor’s Degree or Equivalent with Minimum 3 years of job-related experience
- Experience of cash handling, banking and working with budgets
Strategic thinking skills:
- Analytical and problem solving skills
- Communication skills (written and oral)
- Creativity
- Proficient in Microsoft office especially Word/Excel
- Working knowledge of other retail IT systems is must
- Results orientation
- Multifunctional skill base (financial, operations as well as marketing)
- JOB DESCRIPTION
- Evaluation Ref: 20115/2021
- QRG – Human Resources v.18 – 2021 Page 3 of 4
- Persuasiveness and tenacity to sell ideas
- High level of initiative and assertiveness
- Customer focus, tracking budget expenses, pricing, market knowledge, staffing, results driven
- Managerial skills – Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate’s skills. Ability to foster teamwork among team members.
About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
